Terms and Conditions

The use of this site is governed by the policies, terms and conditions outlined below which at times, may be reviewed and altered without notice. Placement of an order indicates your agreement of these terms and conditions.

This website is owned by an Australian business, Sakura Murasaki Fine Japanese Imports (ABN 23 844 364 643).

These terms and conditions are governed by and are to be construed in accordance with the laws applicable in New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.

1. Prices

All prices are shown and all payments must be made in Australian dollars.

2. Online Sales

After your order has been placed, no amendments may be made. Amendments may include but are not limited to;

– change of delivery address
– adding or removing products
– change of size (small box, medium box, large box, etc.)

Please ensure that all details provided are full and correct at the time of order placement.

3. Delivery & Postage

We use Australia Post. Postage is a flat rate of $10.00 for standard post and flat rate of $18.50 for express post.  Free shipping for all orders over $200 (We no longer ship internationally).  “Signature on Delivery” will be added at our discretion.  If you would like the parcel to be left at your gate or front door, etc. please notify us at the time of ordering by adding a “Note” to this affect at the “Check Out”. Please note that in the case of the above, Sakura Murasaki Fine Japanese Imports cannot take any responsibility for loss of or damage to your order.

4. Faulty Products

Every effort is made to ensure that all products are in perfect condition upon dispatch. Faulty products must be notified by email within 24 hours of receipt with clear photos that show the extent of the problem. Before returning the faulty products, please obtain a return authorisation number and instructions from us. Only then will we refund return postage by direct bank transfer into the customer’s Australian bank account and also send replacement products at our cost. We cannot be held responsible for damages occurred in transit*.

* Adding “Extra Cover” with Australia Post will be in addition to the flat rate postage of $10.00/$18.50 and is at the customer’s cost. Also, it is the customer’s responsibility to request this extra cover at the time of ordering by adding “Note” at the time of “Check Out” and an additional cost will be invoiced manually.

5. Exchange of Products and Cancellation of Orders

Owing to packaging of products (and fast dispatch of orders), once payment is finalised, cancellations cannot be made.

6. International Orders are no longer accepted.

Thank you for your understanding.

7. Your information

We do not disclose any personal information to third parties. Please see our Privacy Policy.

8. Disclaimer of Liability

At the date of publication, the information on this website is considered true and correct. However, changes in details after publication may affect the accuracy of the information given.
While the information contained in this site has been presented with all due diligence, Sakura Murasaki Fine Japanese Imports does not guarantee the accuracy of any of the information, representations or recommendations displayed.
To the extent permitted by law, Sakura Murasaki Fine Japanese Imports accepts no responsibility for any loss, injury or inconvenience sustained by users of this site as a result of or in connection with the information contained on this site (whether by way of negligence or otherwise).

9. Copyright

Copyright restriction applies to the proprietary software, all articles, blogs, photographs and videos featured on this website. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 as amended, no part of this website may in any form or by any means (electronic, mechanical, micro copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted. However, non-commercial use is permitted if you credit www.finejapaneseimports.com.au. For anything commercial, or if uncertain, please contact us. If approved www.finejapaneseimports.com.au must be clearly identified as the source.